Terms and Conditions, Return, Warranty, and Privacy Policies

Permitted Usages:

Before purchase, you must agree not to use any products purchased on this website in an illegal manner according to the laws applicable to you in your jurisdiction at the time of purchase. Illegal usage of items listed on this website are not intended or condoned. These items may be used for aromatherapy purposes legally by anyone over the age of 18.

Possible Risks:

The use of any aromatherapy, vaporizer, and/or smoking product may impose risks to your health. The products on this website are not intended to administer any medicinal or illegal products. These products are not approved by the FDA. No smoking, vaporizer, or aromatherapy product should ever be considered “safe”. Each customer must do their own due diligence and/or make effort to contact the necessary sources in order to inform themselves to safely use the product(s) on this website. No items on this website claim to be medical devices; nor are intended to cure, treat, or prevent any mental or physical diseases or conditions. If you have any health problems, please consult your doctor before using any products on this website.

Limitation of Liability:

The buyer agrees to release all parties from any and all liability resulting from the purchase, resale, possession or use of any items made available through this website, or any 3rd party website that is linked from this website. RCC TOOLS or its owners and operators will not be held liable for any illegal activity, damages, legal recourse, and/or lawyer’s fees resulting from the purchase, resale, possession and/or use of these products. Buyer must do due diligence and research regarding their local laws and electrical safety issues such as fire hazards, and/or other risks that could potential result in damages or injury. Buyer must do all that is in their power to reasonably prevent damage and/or injury.


If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, the parties nevertheless agree that the court or arbitrator should endeavor to give effect to the parties’ intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.


This site is controlled and operated by RCC TOOLS from Portland, Oregon, USA. RCC TOOLS makes no representation that the information and materials in this site are appropriate or available for use in other locations. It is the customers responsibility to use the products purchased here in accordance to the laws that apply where they reside. Products sold from this site that become seized due to legalities arising from the consumer’s residing address will not be compensated for by RCC TOOLS.

Trademark Notice:

All names, logos, images, copy, and trademarks are the property of RCC TOOLS and you may not use any of such materials for any purpose without the express written agreement of RCC TOOLS. However, if you ask you will likely be approved.

Interpretation of Instructions:

RCC TOOLS or its employees, third party contracts, and manufactures, are not responsible for the use and practice of any instructions herein. Those who follow all broadcast listed or served herein assume all risk of being offended or suffering any other form of damage.


Any governmental employee, agency, agent, or contractor agrees to identify themselves to the operators of RCC TOOLS upon their entering this site and/or upon placing a purchase order from this site.


RCC TOOLS in its sole discretion, reserves the right to: (1) change this Legal Statement; (2) monitor and remove postings; and (3) discontinue site availability at any time without notice. If any term, condition, or provision of this Legal Statement is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforce-ability of their remaining terms, conditions, and provisions will not in any way be affected or impaired. This Legal Statement constitutes the entire agreement between you and RCC TOOLS relating to the subject matter in this Legal Statement. By using this site, you are acknowledging your consent to these terms and conditions. If you do not agree to these terms and conditions, navigate away now. RCC TOOLS reserves the right to refuse service for any reason whatsoever.

Return Policy:

RCC TOOLS may accept returns on any damaged and/or unusable products for either a replacement; or a refund of your purchase price (minus the original shipping and handling costs) provided this return is made within fourteen (14) days of delivery to your address. All returned items must be unused, in original packaging, packed with the same level or protection as it arrived in, and in perfect sell-able condition to qualify for a refund. 

Accidental loss, damage, wear and tear, or using products contrary to proper use are not covered (see below for more details).

COMPATIBILITY IS IMPORTANT!!!! Please ask all questions before your purchase about the functionality and/or compatibility of your gear! (The most common misconception by far is the compatibility wiring order on the plugs.) Please make you best effort to research and/or make contact before purchase to ensure you have the correct fit and compatibility. Change of mind and wrong products are covered by replacement or credit; but not refunds (due to processing fees on refunds).

Replacement options will likely be provided in cases where there was a misunderstanding or miscommunication, and appropriate substitute item(s) may be available.

It is the buyer’s responsibility to cover all shipping costs when opting for a refund unless otherwise negotiated in special circumstances. 

For damaged or incorrectly shipped items, please send an email within forty-eight (48) hours upon receiving your package.

E-Nail Warranty Terms:

In order to assure general fairness to all parties, RCC TOOLS guarantees the performance of each electronic controller unit. In accordance with terms below, each controller unit is warrantied for the duration of two (2) years; effective from the date that the warranty receipt is received here. The warranty receipt is completed by e-mail and certifies you as the original buyer of the unit as new (not used). See “initiating warranty by e-mail instructions” below for full & simple instructions.

If the e-nail controller fails to perform under reasonable circumstances (excluding conditions below) it may be either repaired or replaced (according to customer preference). Buyer is responsible for shipping costs. Seller is responsible for parts and labor. 

Accidental loss, damage, wear and tear, or using products contrary to proper use are not covered (see below for more details).

A list of conditions and improper uses voiding this warranty include (but are not limited to):

  • Water damage
  • Excessive shock/pressure
  • Improper or unauthorized repair
  • Dis-assembly of the product
  • Signs of misuse or mishandling
  • Cats
  • Lightning strikes
  • Locusts/Grasshoppers
  • “Sharks with friggin’ lazer beams”
  • Fire, flood, hurricane, or other contingencies beyond the control of RCC TOOLS

  • Responsibilities also include:
  • Connecting the enail improperly to a power strip or long extension cord (possible circuit overload)
  • Protecting from extreme cold, heat, or temperature changes
  • Padding and protecting if/when transporting 
  • Using reason and caution in general

Heating Coil Additional Warranty:

In addition, each heater coil is guaranteed for 1-year. From years of experience I am confident that with reasonably careful use there should be no problems whatsoever within this time period — and likely beyond. However, if coils are heated above 1080F, such as for cleaning procedures, RCC TOOLS will not be responsible for premature coil failure. The manufacturer says the average lifespan of these coils is approximately 8000 hours, or 333 days of non-stop, continuous use, and that 1100F is safe. So I am saying 1080F in order to be safe and extend the lifetime of the part.

Registration and/or Transfer of Warranty Agreement(s)

This warranty covers the original purchaser of this appliance. The original purchaser must register their product via e-mail within 30 days of purchase. Simply snap a picture of the controller and send to: [email protected] with the subject line reading: “RCC TOOLS WARRANTY RECEIPT”. Include the sale date and vendor/retailer of this purchase. RCC TOOLS will retain the e-mail (for at least the effective period of the warranty) as an official receipt, and initiation of warranty time-stamp.

IMPORTANT: This e-mail can be visually-matched to the unit in the future, should there be any issues. For this reason, you must make sure the unit is identifiable by the photo. This means lighting must be reasonable to capture any identifiable design features.

3D Printed Items

All 3D printed items must be handled with a reasonable level of care to avoid weakening and/or warping the structure. 3D FDM printing uses a layer-by-layer construction — as opposed to standard injection molding which has no layers but is one uniform piece. Any transport of 3D printed items requires sufficient padding and avoidance of stacking heavy objects on top of these items or around them without suffifient padding and/or bracing.

Please keep 3D printed items out of direct sunlight. Intense direct sunlight lasting longer than 30 minutes may result in slight warpage. Care should be taken to keep any 3D printed away from intense heat (over 90F) or the risk of warpage may increase. In most cases the warpage is very slight and hardly noticeable; but some caution is warranted regarding this.


All units will be rigorously inspected upon return to determine the cause before a repair or replacement is issued. Each controller unit is quality-tested before shipping to ensure customer satisfaction. In the event that a unit is returned, the buyer is responsible for all shipping/handling costs.
RCC TOOLS is not responsible for personal injury or property damage resulting from circumstances out of the control of RCC TOOLS.

The final right of interpretation of this warranty belongs to RCC TOOLS.

Thank you for your support!

Privacy Policy

Who we are

Our website address is: https://rcctools.com.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


Additional information

What data breach procedures we have in place 

Account creation logins are disabled to prevent malicious attacks. Brute force password protection is installed to prevent rapid and automated password guessing. 


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